Refunds & Cancellations - ShradhanjaliCard.com

1. One-Time Payment Structure

At ShradhanjaliCard.com, we do not utilize recurring subscriptions or auto-renew billing models. All purchases (including the ₹19 Single Card Download and the ₹99 30-Day Unlimited Pass) are strictly one-time payments processed via our secure payment gateway. As there are no ongoing subscriptions, there are no cancellation procedures required to avoid subsequent charges.

2. Digital Downloads & Refund Policy

Because ShradhanjaliCard.com provides immediately downloadable, high-resolution custom digital files (PDF & PNG format), refunds are generally not offered once a payment is successfully completed and the card download is authorized.

3. Exceptions & Technical Assistance

We want to ensure a respectful, stress-free experience during difficult times. We will review and approve refunds under the following exceptional circumstances:

Double Billing: If your account has been charged twice for the same transaction due to a network delay or gateway hiccup, the duplicate charge will be refunded immediately upon confirmation.
System Fault/Download Issues: If you paid but were unable to customize or download your card because of a technical failure on our server, we will resolve the issue or issue a full refund within 3–5 working days if the problem cannot be resolved.

4. Requesting a Refund

To request a refund under the above criteria, please email our support team at support@shradhanjalicard.com with the following details:

Your mobile number registered during card creation
Transaction ID / Payment Gateway reference number
Screenshots or descriptions of the error or double-charging

Once verified, eligible refunds are credited back to the original payment source (Bank Account, UPI, or Credit/Debit card) within 5–7 working days in compliance with standard bank processing guidelines.

1. One-Time Payment Structure

3. Exceptions & Technical Assistance

We want to ensure a respectful, stress-free experience during difficult times. We will review and approve refunds under the following exceptional circumstances:

Double Billing: If your account has been charged twice for the same transaction due to a network delay or gateway hiccup, the duplicate charge will be refunded immediately upon confirmation.

System Fault/Download Issues: If you paid but were unable to customize or download your card because of a technical failure on our server, we will resolve the issue or issue a full refund within 3–5 working days if the problem cannot be resolved.

4. Requesting a Refund

To request a refund under the above criteria, please email our support team at support@shradhanjalicard.com with the following details:

Your mobile number registered during card creation

Transaction ID / Payment Gateway reference number

Screenshots or descriptions of the error or double-charging